Overseas Shipping Expertise
When choosing to purchase internationally, quality, integrity and knowledge are of utmost importance. Here are a few of the key benefits our international customers enjoy.
Customer Service Staff Dedicated to your Account
Our global customers are assigned specific Customer Service Representatives knowledgeable of international service.
Prompt, Professional Quotations
We take great pride in our quotations and ensuring that our customers know exactly what parts they are getting, the delivery times, and any facts pertinent to their potential order. Specifics include aftermarket versus genuine parts, new versus remanufactured parts, estimated delivery times for various options, and freight quotations.
Proper, Timely Documentation
Because we deal with international shipments on a daily basis, we usually know what paperwork customers want at what time and are able to provide this very efficiently with little lag time. We routinely provide pro-forma invoices, harmonized code commercial invoice, packing slips, bills of lading, certificates of origin, dynamometer test reports, warranty information, and even facilitate third party inspections.
Pride in Your Order
We take a tremendous amount of care in packaging your international shipment ensuring that everything is organized for easy check in, packaged tightly so there is no damage in transit, and consolidated so that your freight expense is kept to a minimum.
Flexible Freight Options
Due to the volume of exporting we do, we are able to pass savings onto our customers. We routinely ship everything from small boxes to multiple 40-feet containers across the globe and can handle every aspect of the shipping process for you. If you already have an account with a preferred freight carrier, we will work with them to ensure that you receive your parts on time.
Markings in English and Spanish for special export to Mexico
Export approved crate with special markings
Long block in export approved crating with reinforcements to prevent shifting
Shipment of genuine Detroit Diesel parts ready to leave for Saudi Arabia
Parts requiring third party inspection with special markings
Plastic pallet containing fragile gaskets and ring sets ready for international shipment
Excellence in Exporting
Diesel Parts Direct always strives to offer the best selection of quality parts and highest customer support to our clients all over the world.
Our global efforts have been rewarded as we:
- received the 2012 Presidential “E Award” for excellence in exporting
- received the 2013 “Exporter of the Year” Award in our category
- participated in the 2014 White House Business Council Forum
- received the 2016 Presidential “E-Star Award” for excellence in exporting
If you would like any additional information on our products or international freight capabilities, please email us at sales@dieselpartsdirect.com or call us at 225.928.1913.